FTP error “Failed to retrieve directory listing”

I was setting up FTP website on IIS and while connecting the same I ended up receiving a FTP error below:

If you have a similar problem with Filezilla, and the problem persists even when the Windows Firewall is disabled, here is what you need to do:

FTP error

To address this FTP error, follow below steps:

  1. Open Filezilla, go to Edit -> Settings
  2. Click on Connection -> FTP: Choose Active
  3. Click on Connection -> FTP -> Active Mode: Select “Ask your operating system for the external IP address”
  4. Click on Connection -> FTP -> Passive Mode: Choose Fall Back to Active Mode
  5. Press OK.

Try connecting to your FTP site once again.

FTP error resolvedEnjoy!!